Pre-sale Appearance Details Product's Color? What is the size of the Products? What is the size of the package? What is the Product's weight? Functional Parameter "How many functions does the machine have? How many tool heads?" What is the maximum printing size? "Whether it has the functions of power-off continuous operation and material breaking detection?" Is the screen a touch screen? "How many languages does the operation page support?" Is it support online printing? Learn More Tool head characteristics What is the FDM, FDM dual tool head Specification? What is he supported metrials for FDM, FDM dual toolhead ? What is the Specification of Laser toolhead? Laser toolhead Supported material? What is the Specification of CNC tool head ? CNC toolhead Supported material? Software What kind of slicing software is Provided? Can we use Cura, Simplity3d and other slicing software? How to configure it? Supported data formats? Software supported operating systems? Packing list What the standard packing list? After sale Unboxing How to do the unboxing? Do you have any instructions? What should I do if I discover any missing accessories or the accessories do not match as it is advertized? What is the Machine diagram? First-Time Use Which tool head should be installed for the first time? How to Switch Toolheads? Why changing menu from toolhead doesn't change toolhead mood? What should I pay attention to when installing Toolhead? How to install the Filament tube? Why, starting the machine for the first time, the top light is on but the display screen is not on? Learn More FDM 3D Printing Which extruder is needed for FDM single head printing？ How to install Filament? Why filament can't be loaded in? Screen displayed : Err:MAX/MINTEMP PRINTER HALTED Please reset？ When the tool head is preheated, the nozzle is not heated and stays at room temperature all the time? When the bottom plate is preheating,the real temp of the bottom plate is not actually heating and stays at room temperature all the time? When the tool head and printing base plate are preheated normally, what is the situation when printing without heating and how to solve it? Learn More Laser Engraving What should be paid attention to in Laser engraving? How to adjust the laser focal length? Can I use laser to cut paper or other materials? Can the spherical surface be laser engraved? Why can't you carve on glass and reflective materials? In the process of focusing, if the laser does not emit laser beam, how to deal with it? Learn More CNC Caraving What should be paid attention to when CNC printing? CNC function introduction and operation process? Why the carving depth is not uniform?how to deal with it? Other Functional Issues Auto-home exception When printing, the motor is very hot, how to deal with it? When printing, how to deal with the tool head fan not working? After the gcode file is selected, the display shows: "Gcode selection error printer halted please reset" How to update firmware? Software Cannot open ecubware slicing software under win10 system? Why, Software cannot be installed?